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Please choose from the enquiry types below so that we can direct you to the right support team!
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Product Advice
What is your question about? We'll have it answered in under 4 working hours!
Remember, you can track, amend or arrange a collection yourself quickly and easily by clicking here.
Remember, you can track, amend or arrange a collection yourself quickly and easily by clicking here.
Sales Enquiries
03308 182 555
Looking to place an order?
Searching for product advice?
Our expert sales team are here to help! Simply get in touch using our contact form
Visit our Nationwide Stores
Our modern and inspiring showrooms are complete with large flooring samples and our knowledgeable team members - here to help you find your dream flooring.
Find Your Nearest Store
Delivery Tracking
Tracking your order with Direct Wood Flooring is simple - we have a dedicated tracking page that allows you track the progress of your order, change your delivery date or leave special delivery requests. Track your Order
If you have any other delivery tracking questions, please fill in our query form and our team will aim to answer your queries within one working day. If you require a faster response, please contact us via LiveChat by clicking the "Chat With Us" button during opening hours.
Help after you've purchased
If you've any issues with a product, you're in the right place to chat to people who can help you with your issue!
Please fill in our query form and our team will aim to answer your queries within one working day. If you require a faster response, please contact us via LiveChat by clicking the "Chat With Us" button during opening hours. Booking a Collection
Booking a collection with Direct Wood Flooring is simple - we have a dedicated tracking page that allows you book a collection with us. Unlike other flooring companies, we don't want you to face the hassle, large cost and difficulty of trying to arrange a courier to take back a large roll or heavy set of packs - we'll make it zero fuss and come to your door to collect. Collection charges apply and will be removed from your refund. Book a Collection
If you have any other collection questions, please fill in our query form and our team will aim to answer your queries within one working day. If you require a faster response, please contact us via LiveChat by clicking the "Chat With Us" button during opening hours.
Feedback and Complaints
As customers are at the heart of what we do, your opinion matters. Any kind of feedback allows us to continue to improve and we value each and every one. Whether this be comments on how someone has gone above and beyond, or if you feel a resolution has not yet been found, our Customer Success team will handle each with care.
If for any reason you’re unhappy with your finance plan and want to make a complaint, get in touch with us as soon as possible and we’ll do our best to put things right.
If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to review your complaint. Here are their contact details:
- Phone – 0300 123 9123
- Email – [email protected]
- Online – www.financial-ombudsman.org.uk
- Address – The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Sales Team
Opening Hours
Opening Hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 5:00pm
- Saturday 10:00am - 4:00pm
- Sunday 10:00am - 4:00pm
Service TeamOpening Hours
- Monday 8:30am - 2:00pm
- Tuesday 8:30am - 5:00pm
- Wednesday 8:30am - 5:00pm
- Thursday 8:30am - 5:00pm
- Friday 8:30am - 5:00pm
- Saturday CLOSED
- Sunday CLOSED
Delivery TeamOpening Hours
- Monday 8:30am - 2:00pm
- Tuesday 8:30am - 5:00pm
- Wednesday 8:30am - 5:00pm
- Thursday 8:30am - 5:00pm
- Friday 8:30am - 5:00pm
- Saturday CLOSED
- Sunday CLOSED
