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Returns & Collections

Find the answers to your #dwf returns related queries!

About Returns

Our returns are now free for UK mainland customers* - meaning that we will collect your product if you change your mind within 100 days from purchase.

About Collections

Our delivery team will arrange a collection date that suits yourself, in order to begin your returns process.
A few little notes:
  • You can return any item for a refund within 100 days of receiving your original order.
  • We will refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
  • We are not responsible for any items that are returned to us by mistake.
  • We try hard to accept all returns and they need to be in the original box or bag and securely packed.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Free Gifts & Related Free / Discount Promotions are excluded from the refundable value.

*Surcharges may apply to collections from Highland/Remote locations.