WARRANTY INFORMATION

Read a bit more into what our warranty levels are, and what they cover.

We offer three levels of warranty for all of our engineered and solid wood products. These warranties are designed to provide you with reassurance of the quality of our products. You will find what warranty your favourite wood qualifies for on the product pages.

SILVER

WARRANTY

GOLD

WARRANTY

PLATINUM

WARRANTY

WOODS WITH THE SILVER WARRANTY BANNER WILL BE COVERED FOR 10 YEARS!
WOODS WITH THE GOLD WARRANTY BANNER WILL BE COVERED FOR 20 YEARS!
WOODS WITH THE PLATINUM WARRANTY BANNER WILL BE COVERED FOR A LIFETIME!

All of our warranties cover manufacturing defects. These include faults with the:

  • Click system
  • Tongue and groove
  • Directwoodflooring.co.uk promises to examine each warranty claim on individual merit.

    This warranty is applicable from the date of the original purchase to the purchaser only. It is not transferable to any other persons. Proof of Purchase is required by the purchaser to make claim under this warranty. Please inform directwoodflooring.co.uk of the problem as soon as it is noticed.

    If your solid & engineered flooring warranty claim is considered valid by directwoodflooring.co.uk we will replace the damaged portion of your flooring at no cost to the purchaser.

    Please note: this warranty is in addition to and does not affect your Statutory rights. For full information, read our terms and conditions